"We can teach you about your home's inner workings so that when you have a plumbing problem you will understand what you need to do."

 

 

Joe & Patrick working the PHCC Membership Drive @ the Plainview Holiday Inn

Joe & Patrick working the PHCC Membership Drive @ the Plainview Holiday Inn

 

 

 

Helpful Plumbing Hints

 

 

Frequently Asked Questions

 

Q: What do you charge per hour?
A: Our prices are based per job, not per hour. We feel that this works out in the clients best interest. All prices and options are given to you before the work is started, so there are no surprise charges. Once we quote a price for the job and you decide to proceed, we stick with that price. Whether that job takes 2 hours or an unforeseen 8 hours, that price does not change.

 

 

Q: Do you guarantee your work?
A: All labor and company supplied materials automatically come with a 12 month warranty, unless otherwise stated. Some of our company supplied products even come with an extended 5 or 10 year warranty. The best part is, if there is ever a problem with something we installed or repaired, you receive priority service. You will also get the comfort and reassurance of knowing that someone will respond to your needs 24 hours a day, 7 days a week.

 

 

Q: Every time I need a plumber, I get a lot of answering machines or voicemails. It's very frustrating not knowing when and if someone will call me back. How does your company take the calls?
A: All of your calls will be answered in a prompt, professional and friendly manner, by a live person. Our office is open 5 days a week Monday through Friday from 8 a.m. to 4 p.m. During the hours that the office is closed, your calls will be received by our 24 hour live answering service. Your message will immediately be forwarded to someone from our company, who will schedule your appointment as per your request. When the office is closed, the technicians still keep working. Our regular service hours are from 8 a.m. to 4:30 p.m. Monday through Friday and 10 A.M. to 6:30 p.m. Saturday.

 

 

Q: I dread when a plumber has to come because I always wind up having to clean up after them. Are your plumbers neat?
A: Our technicians are not only friendly and courteous, but also very neat. Before our technicians step into your home, the first thing they do is put on floor savers (shoe booties), to prevent tracking any dirt in from the outside. We know it's difficult and a lot of work to keep a house clean, so we treat every home as if it were our own. We are equipped with floor savers, tarps and mats so the mess never ends up on your floor or carpet. We also take to the job some great and safe cleaning products, your bathroom or kitchen sink may even be cleaner when we leave than it was when we arrive.

 

 

Q: Whenever I need a plumber, I have to stay home all day and wait and sometimes they don't even show up. Do you schedule your calls in a manner that may gave a general idea as to the plumbers ETA?
A: Absolutely! We will schedule your appointment within a 2-hour window that's convenient for you. Sometimes we can even narrow it down more than that. We know your time is very valuable. You will never be in the position of waiting and wondering. If due to unforeseen circumstances we are running late, or worst case scenario could not make it at all (e.g. extreme weather conditions), you would immediately be notified of any deviation from the schedule. At that time you would have the option of having us dispatch the next available technician or rescheduling your appointment at another time that may be more convenient for you. Let's say you have one day off a week to do all your errands and you can't afford to waste any of it waiting for the technician. Maybe even the 2-hour window is too much. Have a cell phone? At your request, you can go about your errands and we will contact you on your cell when we know exactly what time the technician will be arriving so that you can plan your errands and still make it home to meet us without waiting. Now, how's that for service!

 

 

Q: Do you give senior discounts?
A: We do offer senior citizens discounts. Just mention to the technician that you are a senior citizen and he will apply a 10% discount to your bill. For those of our clients who are not seniors, we do have coupons and a referral program that may apply, which will offer you a savings as well. Just ask the technician when he arrives at your home.

 

 

Q: What method of payment do you accept?
A: We accept Visa, Mastercard, American Express, Discover, personal or business check and cash.

 

 

Q: One plumber gave me a price over the phone, but when he arrived he raised the price and told me the job was much more involved than he expected from our phone conversation. Do you honor your price quotes?
A: It is practically impossible to quote an accurate price over the phone. Even a ballpark figure could be troublesome. The company winds up either quoting at the high end of the scale to cover themselves or at the low end, in order to get in the door. Until a job is thoroughly examined in person, a proper diagnosis is very difficult to determine. There could be many variables to the job in order to complete the work in an efficient and reliable manner. Our price quotes are straight forward and upfront before the work is started and after the job is inspected. So yes, we do honor our quotes. We stick to the agreed upon price, even if the job takes longer than anticipated. But no, we will not quote prices over the phone. It wouldn't be fair to the company or the client.

 

 

Q: Do you offer service contracts?
A: At this time we do not offer service contracts. However, our warranties cover both parts and labor on company supplied materials. These warranties range anywhere from 1 to 10 years, depending on the item installed. Also, if there is ever a problem with our materials or installation, you receive priority service.